We’ve compiled this list of FAQs to provide you with quick and easy access to the information you need. We hope it’s helpful and informative for you. If you have a question not addressed on this page, please contact us; we’ll be happy to assist you.
What subjects and courses do you cover?
A-Level Maths including Further Maths
GCSE Maths including Additional Mathematics
Do you cater to students outside the UK?
Absolutely. Our students are located across the UK, the Middle East and Australia. We have a tried and tested set-up for online learning using a combination of video conferencing and online whiteboard sharing.
How do I sign up for a course?
Please contact us on our contact page.
Are there any additional costs (e.g., for workbooks and extra practice books)?
Yes, there may be an additional cost for specific workbooks however these are required in a few cases only. Most of the worksheets and practice books are included in the fees.
Can I reschedule my session?
If you are unable to attend a particular session, then the request to reschedule should be made at least 24 hours in advance. Depending on availability, the session can be rescheduled to a mutually convenient time in the following two weeks. There is no refund for the sessions cancelled within 24 hours. If there is a cancellation by the tutor, every effort will be made to reschedule the session. If this is not possible, a credit for the missed session will be given in the next six-session pack.
What is your refund policy?
Tutoring fees are payable in advance as a pack of six sessions. You can discontinue lessons by giving a three-week notice in writing.
I am interested in joining STEM prep as a tutor. How do I connect with the STEMprep team?
Please send us a message on our contact page.